# Vendio

> Vendio is an AI shopping assistant for retailers. It runs on the retailer's own website, is grounded in the retailer's catalogue, and guides shoppers from product discovery, comparison to in-chat add-to-basket.

Vendio is built by Vervio (Sydney, Australia), an ecommerce technology company with 10+ years of enterprise retail delivery and 500+ projects in production. It is a sales channel, not a FAQ chatbot: answers come from the retailer's product data; conversations stay on-brand and under the retailer's control.

Primary audience: mid-market and enterprise retailers who want conversational commerce without re-platforming. Typical pilot: 2–4 weeks from catalogue connect to live widget. Pricing is Early Access (Starter, Growth, Enterprise) based on feature depth, not per-conversation volume.

Key differentiators vs generic chatbots or "ChatGPT on your site": catalogue-only grounding (reduces hallucination of specs and competitor products), multi-turn retail reasoning, in-chat purchase actions, category Expert Mode, configurable guardrails, and data residency (AU, EU, or US). Customer catalogue, conversations and shopper inputs are never used to train third-party foundation models and are not shared across customers.

## Product

- [Homepage](https://vendio.ai/): Full product narrative, proof points, and demo CTA
- [What Vendio is](https://vendio.ai/#agent): Agent vs chatbot positioning and conversion framing
- [Solution pillars](https://vendio.ai/#solution): Product intelligence, conversational selling, retailer control
- [How it works](https://vendio.ai/#how): Connect data → configure journeys → launch and learn (pilot model)
- [Features](https://vendio.ai/#features): Conversational search, guided journeys, in-chat purchase, Expert Mode, personalised recommendations
- [Why now](https://vendio.ai/#why-now): Market timing and industry stats
- [Integrations](https://vendio.ai/#integrations): Shopify, BigCommerce, AEM, Contentful, Typesense, Elasticsearch, Algolia, GA4, Segment, Salesforce, Magento, custom REST
- [Pricing](https://vendio.ai/#pricing): Starter, Growth, Enterprise (Early Access; founding-customer pricing for first 10)
- [About](https://vendio.ai/#about): Vervio background and Vendio as owned product
- [FAQs](https://vendio.ai/#faqs): Accuracy, data ownership, deployment time, pilot success metrics, privacy
- [Book a demo](https://vendio.ai/#demo): 30-minute working session on a slice of the retailer's catalogue

## Features in brief

- Conversational product search: hybrid semantic + keyword/facet retrieval over the retailer's index
- Guided buying journeys: multi-step advisor flows (budget, use case, gift vs self, beginner vs expert)
- In-chat purchase: live product cards, stock/price, add-to-basket without leaving the conversation
- Expert Mode: category-specific assistants (e.g. Coffee Expert, Footwear Advisor) with tuned knowledge and prompts
- Personalised recommendations: from stated preferences and conversation context, not only collaborative filtering
- Comparisons: side-by-side specs and "best for" framing from catalogue data
- Guardrails: allow/deny patterns, brand-tone enforcement, PII redaction, runtime evaluation scoring

## Plans

- Starter: AI shopping assistant, product Q&A, recommendations, standard guided journeys, comparison, basic analytics — focused category pilot
- Growth: everything in Starter plus personalised journeys, branding controls, conversion/revenue reporting, agentic cart, merchandising controls, up to 3 Expert Mode assistants, priority support
- Enterprise: everything in Growth plus SSO (SAML/OIDC), data residency AU/EU/US, custom guardrails, on-prem or VPC, dedicated solutions engineer, QBRs, custom SLAs

## Security and data

- SSO via SAML and OIDC; RBAC; audit logs on configuration changes
- Encryption at rest and in transit; inbound/outbound PII redaction
- Data residency: Australia, EU, or US
- On-prem / VPC connectors optional; optional bring-your-own-model
- DPAs aligned to GDPR, CCPA, and Australian Privacy Principles
- Retailer owns conversations and shopper data; Vendio processes as sub-processor

## Company

- [Vervio](https://vervio.com.au/): Parent company — enterprise ecommerce platforms, content, search, identity, analytics
- Product: Vendio (first owned product of Vervio)
- Location: Sydney, Australia; works with retailers globally
- Contact: demo / strategy call via https://vendio.ai/#demo (HubSpot forms on site)

## Optional

- [Full product text for LLMs](https://vendio.ai/llms-full.txt): Complete narrative, features, pricing, security, FAQs, and company background in one file
- [Sitemap](https://vendio.ai/sitemap.xml): Crawl map (homepage is the primary public URL today)
- [robots.txt](https://vendio.ai/robots.txt): Crawl policy